Testimonials - H & L Charter

Our agency's been working with H&L Charter for some years and we ALWAYS had great reviews from our clients and tour guides. I myself had the chance to work with H&L Charter as a tour guide a few times in the past and I can truly say that my experiences have been wonderful. Their vehicles are well-maintained and all the drivers I've worked with were nice, fun, knowledgeable and were always a big part of the trips' success. I highly recommend H&L Charter and I can't wait to travel with them again in, hopefully, a near future! Keep up the good work!
Valérie

November 2020

Just wanted to pass along that our driver Brooke was exemplary. She was in time, every time, and very flexible with our needs. Thank you!
Leslie

February 2020

Our coach driver, Chris is such a nice young man. He was smartly message dressed, courteous and very helpful. The coach was decorated for our enjoyment by him. He generous gesture to take the time to create Christmas cheeriness to our environment was very thoughtful. We look forward to going on another outing because we felt very special after having experienced Chris's hospitality. He is a credit to the industry he represents.

Thank you and God bless,
Erlinda and Richard

December 2019

We just completed the Pacific coast tour from Seattle to San Francisco. Chris
was our driver. His cautious professionalism set us at ease. In addition, when not driving, he provided incite into local attractions and
culture we found very interesting and helpful. Thanks for the great trip.

Mike

September 2019

We had our debrief today for the bus service this past weekend, and I wanted to share with you that we received really positive feedback from our field staff about your drivers. They reported that your drivers were professional, helpful, easy to work with and followed our representatives' instructions with no problem. Thank you for providing such professional service. It makes service disruptions easier for our passengers and staff!
Thanks again, Sandra

September 2019

Robert was a great driver. He was perfectly on time, skillful and efficient. He played the Safety DVD and gave a Safety Speech. We all felt very safe. Everything was clean and smelled good. I cannot think of anything I would improve. We will definitely use you again!
John

June 2019

H&L did a FANTASTIC job for our group of 41 people heading to the Rose Bowl on New Year's Day! Our driver was very professional and a pleasure to work with. H&L was extremely responsive and their customer service was EXCELLENT! Highly recommend H&L to anyone looking for transportation services!
Doug

January 2019

H&L chartered a staff retreat for us in Southern California. The drive was from Los Angeles to Lake Arrowhead (in the mountains), which was a tough road because of the altitude change and the narrow, winding road. Nevertheless, our driver was so skilled and professional that everyone felt completely at ease the entire way there and the entire way back. Thank you for the excellent service!
Ivan

March 2018

We were very pleased with both trips and both drivers. They both gave the safety speech and were very helpful and
friendly loading and unloading our suitcases, etc. The step stool was very helpful getting on and off the bus. The arrival
time was just right. The bus was clean and comfortable. We appreciate the good service.
Jean

October 2018

Our driver, Jennifer, was excellent! She was on time, ready to help our participants out with any questions they had, also helped put everything away for storage. She was very patient with the passengers considering they all had disabilities and it was very appreciated. Everything was comfortable, easy and convenient. We had a great experience!
Thank you again,
Valerie

November 2017

We have just returned from a Golden West Tour and just wanted to say how safe we felt in the hands of your driver Jennifer. She worked so hard loading and unloading and was clearly so competent behind the wheel we felt she deserved an extra pat on the back.
Cheers!
Neil & Sue

September 2016

I just want to say that our turnaround was great! Our driver Jennifer was excellent. We left on time and had no problems. She gave us the safety rules and had no problems. I would highly recommend H&L to anyone. Everyone was impressed with her driving and the staff at H&L are great, friendly and helpful. Looking forward to my next turnaround!!!!
Terry

June 2015

Hi! Just wanted to give a little feedback. Dennis our driver is just so great. He’s always very professional everytime we request him. He drives so safe and after two years + of being a great and safe professional driver, I think this man deserves much recognition. He has a great attitude as well and being professional which is very hard to find. In my mind I’ll never forget Dennis the driver being so patient and kind no matter what. He’s a trooper as well as being a great person to hold my life in his hands. I hope you see this and realise that this man really deserves any greatness going towards him . He really had a huge impact on my and everyone’s night being a great driver for us for years and having such a great vibe with us and letting us know that we are safe, explaining safety precautions multiple tmes and really just making us feel comfortAble and worry free on our way there and home! Thank you Dennis and the company that recognised his potential of being a great man and a great driver! Better than any driver I know! I will recommend your company as long as Dennis is working and working his way up. My grattitude and life goes to this great man.
Jessica

Thank you for everything! Every interaction I had was courteous, knowledgeable, and professional. The driver was approachable and talented. The actual bus itself was clean and comfortable and well-maintained. I have the opportunity, from time to time, to put together events that require transportation. I plan to never call another company again … you’ve earned our business and respect!

Please don’t hesitate to let me know if you ever need anything.

Sincerely,
Sean

Thank you so much. Our trip to San Diego was a huge success, mostly because of Sandy. Not only did she do a great job of getting us there safely, she made sure we were comfortable. Sandy has a warm and friendly personality which draws people in. We will definitely use H&L again and of course we want Sandy !
Laurie S

I just wanted to inform you that Danny was so wonderful yesterday. Our bus got delayed due to a traffic accident and there was so much traffic. We are grateful for the services provided.

Thank You, Irene

My name is Janie and just completed the San Bernardino student tour to San Francisco area with these two gentlemen.

Bernard was my driver and he is one of the most professional driver’s I have ever worked with.He is more than prompt, flexible, and kept our coach very clean (including windows). He was well spoken, calm and would do anything one would ask and without complaint.

Danny, with other guide was as well friendly, prompt, attended to his tasks and would do anything that was asked.

These two gentlemen work well together and are complimentary of each other. They were both always dressed as the professionals you would want. How fortunate you are to have these men with your company. Hope that you pass forward this information to these men as I do not have their emails.

I spoke with my company owner and told Helen to please request these gentlemen on future trips as well as I will call and request them personally.

Appreciate your help.
Janie

This was our 4th annual trip to the Del Mar horse races and we have used H & L Charter all four years. When it comes time to start planning the trip in May I wouldn’t think of using another charter company. Seana has been my contact in your office and she provides excellent customer service. Judy has been our driver for all 4 years and she has always been on time, helpful, and courteous to all who attend in our group. We were sad to hear she was retiring and won’t be with us going forward. H & L Charter handles every detail in a professional manner and we will continue to use your company in the years ahead.
Corky

Our driver, Sandy, did a wonderful job driving us on June 25, and the 30th , both trips consisted of going up the mountain and she drove excellent thank you so much.

Thank You,
Irene

My wife and I have just returned from a tour of California and the golden west. Our tour coach driver was Sandy for the 16 days of our tour. During our tour Sandy was the most excellent driver we have ever encountered in all of our tours to the USA extremely safe and courteous to other drivers. But the best part of our tour with H&L charter was the great way Sandy interacted with all of our group. Every day her beaming smile greeted us on boarding the coach, and during the tour her friendship with the party grew as if we were family. Her knowledge of the places we visited was invaluable and she was a great asset to our tour manager. At all times Sandy remained very professional and is a credit and a great ambassador for H&L Charter. We all miss her and hope to meet her again on our next visit. best wishes
Terry

I just wanted to say that Lisa drove us today for Harvest Christian School and she did an AMAZING job. She was truly
kind, considerate and safe. We truly appreciated her efforts today.
Blessings,
Sarah

October 2020

Thank you for a clean environment and safe trip to and from our destination. We appreciate your timely and friendly staff. Looking forward to using you in the future!
Sandra

I wanted to let you know what a wonderful trip we had to Dublin, CA this past weekend. We had 3 buses, very capably driven by Chris, Elysse & Debbie. We're the Hart High School band and we have had issues with the previous company we used, so we tried H&L Charter this year. What a difference!! The professionally attired drivers, clean and well maintained buses were wonderful! Chris, Elysse and Debbie were friendly, knowledgeable and capable and we'd love for them to drive us anytime!!! I hope that circumstances in the future allow us to continue to make H&L Charter our company of choice when traveling! Again, I can't commend Chris, Elysse and Debbie enough for making it a great trip for all.
Shirley

October 2019

The H&L team did a great job. Communication pre to post-contract was very kind and patient. Buses were very comfortable and clean. Drivers were professional and courteous. Also, we really appreciated the staff going out of their way making sure we had all the information we needed.
Aviana

September 2019

On behalf of our entire group thank you for a pleasant experience to Petaluma. Your company is one of the easiest I've worked with in the past few years. Including parking the buses in our parking lot the night before. Your coaches were impeccable. And your drivers were friendly and knowledge, using google to get around traffic jams. Our entire group enjoyed the trip and hope that we will use H&L Charter in the future. Thank you again for all the help to make our experience a lasting one.
Peter

August 2019

On behalf of our group, (which came to the U.S from Australia for an Arts Tour - drama, dance and visual/design art) we want to thank your company for the outstanding service given to our group and providing us with Brooke, our fabulous driver. She drove safely and gave us the rules while also providing us with a very warm and genuine personality. Please pass on our thanks to her.
Thank you and kind regards,
Corina

April 2019

We thoroughly enjoyed our service with H & L Charter! Yes, the drivers were on time (even early) on both days. The drivers were very friendly and extremely professional. They both completed a safety speech prior to taking off. The equipment all worked well. Both buses were clean and comfortable, and everything worked properly. We look forward to working again with you in the future!
Tracy

January 2019

The group really enjoyed our driver, Jennifer. She was very polite and her driving was smooth and safe!
Linda

March 2018

We recently used your services for our first time at our 63rd Annual California RV Show at the LA Fairplex in Pomona. Your services were excellent and your drivers were more than accommodating. We were the “newbies” at this and you helped us through. We would use your services again in a heartbeat! Thank you!!
Tom

October 2018

I just wanted to let you know that our bus driver Melva today was great. Her attitude was pleasant and friendly the whole
trip which made things run smoothly. Melva was also concerned at all times for the safety of each and every one of us it is
evident that she really loves her job.

Thanks so much!
Kelly & Carol (Teachers)

October 2017

I wanted to take a moment to thank you for all your help in the past year, I have had many questions and your company has always been patient and exceeded expectations. Also, I wanted to give praise to our driver Danny, during our Northern California College Tour on March 16-19, 2015. Danny was accommodating, helpful and patient during the stressful and rushed trip for us. His presence at the wheel definitely brought comfort and assurance that the trip would be on time and safe.

Thanks Again.
Caroline

August 2015

I feel very confident with H & L Charter. I direct a Youth Orchestra program high up in the mountains and it is very important to us that the drivers are experienced with mountain driving and understand the needs of our instruments. Our driver, Jennifer, was competent, focused and professional, and we felt safe. The office staff was very friendly and thorough when making arrangements. I will book with H & L again and again for my Youth Orchestra!
Sharon

May 2015

Thank you so much! We absolutely LOVED Jamie! She was such a professional and a great driver!
Shanndolyn

I have just arrive home from a California tour with your driver and felt I must tell you what a top driver we had. Bernard Davis(Big Fella) was everything a tour party could ever wish for. His driving was smooth as silk he was put to the test many times from a very demanding tour manager and came though with flying colours. And carrying the burden of the death of his mother from the start of the trip by himself shows what a true professional he is. Two very satisfied travellers Jack and Margaret WELL DONE big man.
Jack

We have contracted H&L for so many years that I have forgotten how many years it has actually been. We keep coming back to H&L year-after-year for the same reasons: number one, the safety of our students, number 2, great customer service–starting with the office personnel and onto the professionalism of the drivers and number 3, we’ve never had an issue with a bus breaking down. The fleet is impeccably clean and in tip top condition. Thank you H&L, we truly appreciate your service!!!
Ernie

This is a short note to THANK YOU so much for the fabulous drivers for the San Bernardino trip.

Danny Jones and Bernard Davis are superb and really made this a wonderful experience for our Gear Up students. As you know, for many of these students, this trip is the first experience away from home. Boarding a beautiful motorcoach, having wonderful drivers, staying in nice places, and having a first-hand college experience, can make all the difference in how they perceive their futures. These drivers are kind, professional and make safety a priority. Thank you so much!

All the best,
Helen

Thank you so much for taking good care of us and our clients. Our driver, Dennis, made the trip! Dennis took good care of the kids and the teachers and he’s very generous of his knowledge. There’s never a problem with him, always solutions!!!! Sincerely, I really want to thank you for making this trip unforgettable for our client and for me. Thanks to you and to your precious Dennis!!!!

Caroline

I just wanted to let you know how much our team and coaching staff appreciated Danny on our trip up to Oakland, CA last weekend. Danny was very professional, personable, and always made himself available to us as a group. He was first class in every way and represented your organization with class and professionalism above and beyond the job the description. In addition, thank you for all your drivers…We have had Dennis on multiple occasions and feel the same way about Dennis as we do Danny. Both men are outstanding professionals that care about getting us to our destination safely and on time. They have both become a part of our support team. We appreciate you guys getting us to our games this past year!

Best wishes,
Paul

I’ve relied on H&L Charter to provide our students with reliable and safe transportation all over southern California for each of the last six years. H&L handles everything from simple point-to-point transport to theme park transfers and ticket orders for us, and their courteous and flexible staff makes planning activities and events that much easier. H&L’s reservation and dispatch staff is easy to work with, and their drivers always greet us cheerfully, professionally, and punctually. I can’t imagine planning our programs without the reassurance that comes with working with H&L.
DJELC Los Angeles

The trip was great. The bus arrived 30 minutes early. The driver, Denise, was professional. A safety speech was given before departure. The bus was clean and comfortable. Several riders made comments on the comfort of the seats. They also were delighted that a restroom was available. We are looking forward to our next adventure.
Endy

My college photography classes took two brief trips recently to Huntington Beach for sunrise and surfing photography. We departed at 4:15am both days, and the coach was there bright and early. Both drivers were wide awake and pleasant, greeting the students as they arrived. After a brief verbal orientation we were off.
Nancy

Please pass along our gratitude to both our drivers, Lisa and Melva. They were both easy to work with, safe, flexible and patient! We got everywhere we needed to be in a safe and timely manner. We plan to request them again next year!
Lisa

March 2020

For the safest, most reliable transportation to and from your destination, call H & L Charter.
Stephanie

I wanted to take a moment to share with H&L Charter our experience with your service and
your driver. We were so pleased with our entire service with your company. Punctuality, attention to detail, excellent customer service from the driver, and excellent vehicle condition. Everything we asked of you was handled with professionalism and swiftness; from adding water on the bus, microphone flexibility, and turn by turn direct from our designated person. Please extend our appreciation to our driver Scott for everything he did to make the tour an optimal sharing experience for our tour speakers and board members. Thank you for making our November 2019 Board Tour such a success.
Anne

November 2019

As the Chief Operating Officer of Companies that have ranged from 100 employees to ones with over 40,000 employees, I have high expectations and am a self professed "hard grader". With that as background, I would like to give H & L my unqualified endorsement. They handled a complex wedding transport situation for over 130 guests flawlessly with very tight time requirements. My early planning conversations were handled professionally with timely responses and great follow up. Communication was clear and always done as promised. The execution of our driver was perfect! Our requested time for multiple departures were so tight and dependent on our guests, that I had planned on a delayed start of the ceremony. Instead, we could have started 5 minutes early thanks to the driver's capabilities. This all occurred on mountainous roads far from the base of the Company and driver. Again, I am pleased to give a 100% endorsement for H & L. I have one child left to marry. No doubt I will be back!

Thank you, Mike

September 2019

We had an AMAZING driver and AMAZING experience! Our driver, Iris, showed up just before our scheduled time and was so nice. She was kind and professional to our group of adults and teens. As we got all of our baggage below and everyone on the bus, our driver greeted us, encouraged us, and gave us a safety speech. The bus was great! Clean and comfortable. Iris knew where she was going and we felt safe being with her. She did an amazing job driving up and down the mountain, and on the curvy rotes. We had an amazing experience and look forward to using your company again!
Pastor Matthew

July 2019

I want to thank you and H & L for the amazing service and wonderful driver, Brooke, that transported our students , counselor and myself to our college tours. Your driver was very polite and made sure we were aware of policies, rules, emergency exits and where the restroom was located. We definitely look forward to having H & L Charter provides us with transportation services in the near future.

Thank you, Dora

January 2019

Thank You so much ! Everything went great, and our Driver was Awesome !!! I appreciate the great service as always !
Kenny

We have been using H & L Charter for a few years now and we love the service they provide. They are professional and friendly at all times. We are very pleased with their services and drivers. Thank you for all the support H & L Charter, we appreciate your services and highly recommend you to other agencies.
Upward Bound

Just a great BIG Thank You to H & L Charter and your driver, Elysse, for providing such a wonderful evening transporting all of us to the Pageant of the Masters last week! All of our members are very happy. We will definitely use H & L Charter again for our transportation needs.
Sue

August 2017

Thank you once again for helping book our charter bus request. The driver was awesome and providing great service. I look forward to our next trip with H & L.

Thank you,
Elizabeth

We received excellent service both on the trip from Yucaipa to LAX and then returning LAX to Yucaipa. The drivers were punctual, friendly and helpful. The buses were clean and comfortable. Thank you so much.
Jean

Our trip to UCLA Conference Center in Lake Arrowhead was a wonderful experience. We were a little concerned about the trip up the mountain with the weather being cold, rainy and foggy. Jennifer handled the bus with ease and was a GREAT driver both to and from Lake Arrowhead. We would definitely request using her as our driver in the future!
Brandon

May 2015

Everything with our trip went very well. All our drivers (Jennifer, Angela, Henderson & Danny) were very nice and very helpful. We called each other and kept each other up to date on when they would arrive and where to park. Henderson was Awesome...he is very good to work with. I really enjoy working with H & L Charter, everyone is so nice and very well organized.
Vicki

July 2014

The driver Harold Hills was very professional, great, and friendly as usual, he completed the safety speech, and was very helpful and friendly to our guest. We were very comfortable, everything was working properly. We are looking forward to our next weekend trip, thank you for all you do for us.
Bettina

Every thing was nice and the bus driver Henderson, is very nice. Every one Love him.
Vera

This is my first experience with H & L Charter. Our group was very happy & satisfied with the service. Sandy was professional and cordial. The bus was very clean and comfortable. We should definitely use H & L Charter service again.
Yanique

Booking with H & L Charter is always easy. Anyone who answers the phone is very knowledgeable and friendly – Trina, you’ve been amazing! Our members always have a great experience with the drivers. It is very important to us that our members are comfortable, safe and never have to wait too long for their transportation – H & L Charter has always been perfect!
Rosa

I took a big group of high school students to the beach, and our bus driver allowed us to play loud music the entire way, which was awesome. H & L Charter is the only bus company I use because they are great!
Mattie

“I love working with H&L Charter. The H&L office staff goes above and beyond to make sure that booking their buses is a quick, easy and efficient experience. Their drivers are consistently friendly, professional and reliable. They take pride in driving a fleet of well-maintained vehicles. When an H&L bus arrives to pick up my clients, I know that we’re in good hands.”
Steve

I’m writing this to tell you about our experience with one of your drivers. Dennis was with us for 6 days, he picked us up on June 23rd at the SF airport and left us on June 28th for our departure. Had we known we’d have such a fantastic driver, we wouldn’t have had to hire tour guides. Dennis was funny, kind and full of information for our group (3 chaperons and 18 16-17 year old girls). I would recommend him without hesitation.
Thanks Dennis for a wonderful trip!
San Fran Tour Group

“Great service provided by great people with great coaches. Over those four last years H&L Charter has definitively help us to grow our business. Thank you so much H&L Charter Family, keep going !”
Phil

H & L Charter’s proactive involvement is the embodiment of the California Bus Association slogan: Promoting Professionalism and Safety & Integrity in the Motorcoach Industry.
Dave

“Working with and using H&L’s services for over a year has been nothing but amazing! From their fabulous drivers to the cleanliness of their buses, it is always a great experience. Jodi and Trina are very helpful, which makes everything so much better.”
Valerie

Hello,
I would like to let you know how impressed we were with your driver, Sandy, who took us around California, Arizona and Nevada on our tour with Destination America (Titan Travel) a couple of weeks ago.
My wife and I both thought Sandy was brilliant – the perfect hostess and driver for the tour. She never stopped working from early in the morning until the evening and we always felt completely confident of her driving skills, even when navigating around busy cities or when climbing steep inclines around the Sierra Nevada or Big Sur.
I would be grateful if you would pass on our thanks and best wishes to Sandy – we hope she has a great year!
Regards,
Stephen