Testimonials - H & L Charter

The driver Harold Hills was very professional, great, and friendly as usual, he completed the safety speech, and was very helpful and friendly to our guest. We were very comfortable, everything was working properly.
We are looking foward to our next weekend trip, thank you for all you do for us.
Bettina

Every thing was nice and the bus driver Henderson, is very nice. Every one Love him.
Vera

Hi! Just wanted to give a little feedback. Dennis our driver is just so great. He’s always very professional everytime we request him. He drives so safe and after two years + of being a great and safe professional driver, I think this man deserves much recognition. He has a great attitude as well and being professional which is very hard to find. In my mind I’ll never forget Dennis the driver being so patient and kind no matter what. He’s a trooper as well as being a great person to hold my life in his hands. I hope you see this and realise that this man really deserves any greatness going towards him . He really had a huge impact on my and everyone’s night being a great driver for us for years and having such a great vibe with us and letting us know that we are safe, explaining safety precautions multiple tmes and really just making us feel comfortAble and worry free on our way there and home! Thank you Dennis and the company that recognised his potential of being a great man and a great driver! Better than any driver I know! I will recommend your company as long as Dennis is working and working his way up. My grattitude and life goes to this great man.
Jessica

We received excellent service both on the trip from Yucaipa to LAX and then returning LAX to Yucaipa. The drivers were punctual, friendly and helpful. The buses were clean and comfortable. Thank you so much..
Jean

This was our 4th annual trip to the Del Mar horse races and we have used H & L Charter all four years. When it comes time to start planning the trip in May I wouldn’t think of using another charter company. Seana has been my contact in your office and she provides excellent customer service. Judy has been our driver for all 4 years and she has always been on time, helpful, and courteous to all who attend in our group. We were sad to hear she was retiring and won’t be with us going forward. H & L Charter handles every detail in a professional manner and we will continue to use your company in the years ahead.
Corky

Hi Seana I just want to say that our turnaround on June 27,2015 was great everything was good our driver Jennifer was excellent we left on time and had no problems she gave us the safety rules and had no problems I would highly recommend H&L to anyone everyone was impressed with her driving and the staff at H&L are great friendly and helpful looking forward to my next turnaround ????
Terry

Thank you for everything! Every interaction I had was courteous, knowledgeable, and professional. The driver was approachable and talented. The actual bus itself was clean and comfortable and well-maintained. I have the opportunity, from time to time, to put together events that require transportation. I plan to never call another company again … you’ve earned our business and respect!

Please don’t hesitate to let me know if you ever need anything.

Sincerely,
Sean

Thank you so much. Our trip to San Diego was a huge success, mostly because of Sandy. Not only did she do a great job of getting us there safely, she made sure we were comfortable. Sandy has a warm and friendly personality which draws people in. We will definitely use H&L again and of course we want Sandy !
Laurie S

Hi Jodi – I just wanted to inform you Danny was so wonderful yesterday , our bus got delayed due to accident there was so much traffic we are grateful for the services provided.

Thank You, Irene

My name is Janie and just completed the San Bernardino student tour to San Francisco area with these two gentlemen.

Bernard was my driver and he is one of the most professional driver’s I have ever worked with.He is more than prompt, flexible, and kept our coach very clean (including windows). He was well spoken, calm and would do anything one would ask and without complaint.

Danny, with other guide was as well friendly, prompt, attended to his tasks and would do anything that was asked.

These two gentlemen work well together and are complimentary of each other. They were both always dressed as the professionals you would want. How fortunate you are to have these men with your company. Hope that you pass forward this information to these men as I do not have their emails.

I spoke with my company owner and told Helen to please request these gentlemen on future trips as well as I will call and request them personally.

Appreciate your help.
Janie

Good Morning Jodi,

I wanted to let you know Sandy did a wonderful job driving us on June 25, and the 30th , both trip consisted going up the mountain and she drove excellent thank you so much.

Thank You,
Irene

To Jodi.my wife and I have just returned from a Titan tours of California and the golden west.Our tour coach driver was Sandy for the 16 days of our tour.During our tour Sandy was the most excellent driver we have ever encountered in all of our tours to the usa extremely safe and courteous to other drivers.But the best part of our tour with H&L charter was the great way Sandy interacted with all of our group.Every day her beaming smile greeted us on boarding the coach,and during the tour her friendship with the party grew as if we were family.Her knowledge of the places we visited was invaluable and she was a great asset to our tour manager.At all times Sandy remained very professional and is a credit and a great ambassador for H&L Charter.We all miss her and hope to meet her again on our next visit. best wishes
Terry

Thank you once again for helping book our charter bus request. The driver was awesome and providing great service. I look forward to our next trip with H & L. Thank you.
Elizabeth

Thank you so much! We absolutely LOVED Jamie! She was such a professional and a great driver!
Shanndolyn, Loma Linda University Health

I have just arrive home from a California tour with your driver and felt I must tell you what a top driver we had. Bernard Davis(Big Fella) was everything a tour party could ever wish for. His driving was smooth as silk he was put to the test many times from a very demanding tour manager and came though with flying colours. And carrying the burden of the death of his mother from the start of the trip by himself shows what a true professional he is. Two very satisfied travellers Jack and Margaret WELL DONE big man.
Jack

We have contracted H&L for so many years that I have forgotten how many years it has actually been. We keep coming back to H&L year-after-year for the same reasons: number one, the safety of our students, number 2, great customer service–starting with the office personnel and onto the professionalism of the drivers and number 3, we\’ve never had an issue with a bus breaking down. The fleet is impeccably clean and in tip top condition. Thank you H&L, we truly appreciate your service!!!
Ernie, Claremont University

Thank You so much ! Everything went great, and our Driver was Awesome !!! I appreciate the great service as always !
Kenny

Hello Trina,
This is a short note to THANK YOU so much for the fabulous drivers for the San Bernardino trip.

Danny Jones and Bernard Davis are superb and really made this a wonderful experience for our Gear Up students. As you know, for many of these students, this trip is the first experience away from home. Boarding a beautiful motorcoach, having wonderful drivers, staying in nice places, and having a first-hand college experience, can make all the difference in how they perceive their futures. These drivers are kind, professional and make safety a priority.

Thank you so much!

Trina, I look forward to working with you in the future and please put Mr. Jones and Mr. Davis on a permanent request list for Hawthorne Tours.

All the best,
Helen @ Hawthorne Tours

Good afternoon Jodi,
I hope that you are doing well.

I really want to write you all I am amaze about your company and Dennis Marsh !

Thank you so much for taking good care of us and our clients. Dennis made the trip J The school principal of my group was a part time firefighter, so can you imagine how much they had fun together.

Dennis took good care of the kids and the teachers and he’s very generous of his knowledge. There’s never problem with him, always solutions !!!!!

Sincerely I really want to thank you for making this trip unforgettable for our client (Juvenat Notre-Dame) and for me

I will not be at SYTA this year so I will not have the chance to thank you in person 🙂

Thanks to you and to your precious Dennis !!!!

Take care xxx
Caroline

Thank you for a clean environment and safe trip to and from our destination. We appreciate your timely and friendly staff. Looking forward to using you in the future!
Sandra, Career Services

Trina,
I just wanted to let you know how much our team and coaching staff appreciated Danny on our trip up to Oakland, CA last weekend. Danny was very professional, personable, and always made himself available to us as a group. He was first class in every way and represented your organization with class and professionalism above and beyond the job the description.

In addition, thank you for all your drivers…We have had Dennis on multiple occasions and feel the same way about Dennis as we do Danny. Both men are outstanding professionals that care about getting us to our destination safely and on time. They have both become a part of our support team here at APU-

We appreciate you guys getting us to our games this past year!

Best wishes,
Paul

I’ve relied on H&L Charter to provide our students with reliable and safe transportation all over southern California for each of the last six years. H&L handles everything from simple point-to-point transport to theme park transfers and ticket orders for us, and their courteous and flexible staff makes planning activities and events that much easier. H&L’s reservation and dispatch staff is easy to work with, and their drivers always greet us cheerfully, professionally, and punctually. I can’t imagine planning our programs without the reassurance that comes with working with H&L.
DJELC Los Angeles

For the safest, most reliable transportation to and from your destination, call H & L Charter.
Stephanie, CIV USA IMCOM Fort Irwin

Dear Jodi:
We were completely satisfied with your service. Sandy was a terrific driver as well as a delightful person. We enjoyed meeting her and appreciated her excellent driving skills and emphasis on safety. Her arrivals and departures were right on time. Thanks for your super service. I will recommend you too others.
Ellen

We recently used your services for our first time at our 63rd Annual California RV Show at the LA Fairplex in Pomona. Your services were excellent and your drivers were more than accommodating. We were the “newbies” at this and you helped us through. We would use your services again in a heartbeat! Thank you!!
Tom

We have been using H & L Charter for a few years now and we love the service they provide. They are professional and friendly at all times. We are very pleased with their services and drivers. Thank you for all the support H & L Charter, we appreciate your services and highly recommend you to other agencies.
Upward Bound, Norco College

Good Morning,

I hope this email finds you well. I wanted to take a moment to thank you for all your help in the past year, I have had many questions and your company has always been patient and exceeded expectations.

Also, I wanted to give praise to our driver Danny, during our Northern California College Tour on March 16-19, 2015. Danny was accommodating, helpful and patient during the stressful and rushed trip for us. His presence at the wheel definitely brought comfort and assurance that the trip would be on time and safe.

Thanks Again.
Caroline, Upward Bound

Our trip to UCLA Conference Center in Lake Arrowhead was a wonderful experience. We were a little concerned about the trip up the mountain with the weather being cold, rainy and foggy. Jennifer handled the bus with ease and was a GREAT driver both to and from Lake Arrowhead. We would definitely request using her as our driver in the future! 🙂
Brandon

This is my first experience with H & L Charter. Our group was very happy & satisfied with the service. Sandy was professional and cordial. The bus was very clean and comfortable. We should definitely use H & L Charter service again.
Yanique

Booking with H & L Charter is always easy. Anyone who answers the phone is very knowledgeable and friendly – Trina, you’ve been amazing! Our members always have a great experience with the drivers. It is very important to us that our members are comfortable, safe and never have to wait too long for their transportation – H & L Charter has always been perfect!
Rosa

I took a big group of high school students to the beach, and our bus driver allowed us to play loud music the entire way, which was awesome. H & L Charter is the only bus company I use because they are great!
Mattie

“I love working with H&L Charter. The H&L office staff goes above and beyond to make sure that booking their buses is a quick, easy and efficient experience. Their drivers are consistently friendly, professional and reliable. They take pride in driving a fleet of well-maintained vehicles. When an H&L bus arrives to pick up my clients, I know that we’re in good hands.”
Steve, Fire Starter Brands

I’m writing this to tell you about our experience with one of your drivers. Dennis was with us for 6 days, he picked us up on June 23rd at the SF airport and left us on June 28th for our departure. Had we known we’d have such a fantastic driver, we wouldn’t have had to hire tour guides. Dennis was funny, kind and full of information for our group (3 chaperons and 18 16-17 year old girls). I would recommend him without hesitation.
Thanks Dennis for a wonderful trip!
San Fran Tour Group

“Great service provided by great people with great coaches. Over those four last years H&L Charter has definitively help us to grow our business. Thank you so much H&L Charter Family, keep going !”
Phil, General Manager of American Drive Tours, Inc.

H & L Charter’s proactive involvement is the embodiment of the California Bus Association slogan: Promoting Professionalism and Safety & Integrity in the Motorcoach Industry.
Dave, Motorcoach Industries

“Working with and using H&L’s services for over a year has been nothing but amazing! From their fabulous drivers to the cleanliness of their buses, it is always a great experience. Jodi and Trina are very helpful, which makes everything so much better.”
Valerie, Heritage CA ACO

Hello,
I would like to let you know how impressed we were with your driver, Sandy, who took us around California, Arizona and Nevada on our tour with Destination America (Titan Travel) a couple of weeks ago.
My wife and I both thought Sandy was brilliant – the perfect hostess and driver for the tour. She never stopped working from early in the morning until the evening and we always felt completely confident of her driving skills, even when navigating around busy cities or when climbing steep inclines around the Sierra Nevada or Big Sur.
I would be grateful if you would pass on our thanks and best wishes to Sandy – we hope she has a great year!
Regards,
Stephen

Hi Seana – The trip was great. The bus arrived 30 minutes early. The driver, Denise, was professional. A safety speech was given before departure. The bus was clean and comfortable. Several riders made comments on the comfort of the seats. They also were delighted that a restroom was available. We are looking forward to our next adventure.
Endy

My college photography classes took two brief trips recently to Huntington Beach for sunrise and surfing photography. We departed at 4:15am both days, and the coach was there bright and early. Both drivers were wide awake and pleasant, greeting the students as they arrived. After a brief verbal orientation we were off.
Nancy