We are usually asked:
What is the payment policy?Deposit, Signed Acceptance and Terms must be submitted no later than 7 Days after booking is made - 25% of the booking amount is due as a deposit. Balance and Final Itineraries must be submitted 21 days prior to service date.
What is the cancellation policy?If Cancellation occurs:
22+ days prior to service date, full refund
21-14 days of service date - 25% of booking
13-4 days of service date - 50% of booking
72 hours of service date - 100% of booking
What kind of payments do we accept?We accept cash, checks (must be paid in full 21 days prior to departure), money orders, or credit cards (Visa, Master Card, American Express).
Are driver gratuities included in the price?No, the driver’s gratuity is not included in your price unless you ask for it to be included. We can add the gratuity to your confirmation as a line item or you can give it to the driver directly.
What is the driver’s recommended gratuity amount?We recommend 10-15% depending on the service you receive.
Please consider additional gratuity if the driver is handling your luggage.
What size vehicles do you offer?We have vehicles that seat 14 to 56 passengers.
Does H & L Charter have on call 24 hour service?Yes, you can speak to one of our dispatchers 24/7 at 909-208-0761.
How can I check H & L Charter’s safety rating?https://ai.fmcsa.dot.gov/SMS/Carrier/282191/Overview.aspx
The link above will take you to the Federal Motor Carrier’s Administration website and you can check any companies safety record by entering the company’s US DOT number. H & L Charter’s US DOT # is 282191.
Can I get a copy of your insurance?Yes, of course you can! We can also have your organization named as additional insured while riding in our vehicles.
What are the Driver’s Hours of Service (DOHS) rules?Final itineraries must be submitted to H & L Charter Co., Inc. 21 days prior to service date. All itineraries must meet FMSCA DHOS rules. (15 hours on duty, 10 hours of drive time, 8 consecutive hours off - please remember all times need to include time for pre/post safety checks, fueling and cleaning.
May I request a certain driver?Yes, of course you may! Please advise your friendly client specialist!
Are we allowed to have to food/drinks on the bus?Yes, you may bring food and beverages aboard. We ask that you refrain from having any shelled products (peanuts, sunflower seeds, etc) and no glass bottles or containers of any kind.
H & L Charter reserves the right to charge a cleaning fee.