We are usually asked:
What is the payment policy?A deposit of $200.00 per bus or 10% of the service, whichever is greater, is payable within 14 days of reservation date
The balance is due 21 days prior to service date
What is the cancellation policy?22 or more days prior to departure, full refund
21-10 days prior to service date = $200.00 per vehicle, per day
9-4 days prior to service date = 50% of the price per vehicle, per day
Within 72 hours of service date = Full price of service per vehicle
What kind of payments do we accept?We accept cash, checks (must be paid in full 21 days prior to departure), money orders, or credit cards (Visa, Master Card, American Express).
How much does it cost?This varies by request. It depends of length of charter, mileage, size of vehicle, etc. Get a quote now for your trip by clicking here.
Are driver gratuities included in the price?No, the driver’s gratuity is not included in your price unless you ask for it to be included. We can add the gratuity to your confirmation as a line item or you can give it to the driver directly.
What is the driver’s recommended gratuity amount?We recommend 10-15% depending on the service you receive.
Please consider additional gratuity if the driver is handling your luggage.
What size vehicles do you offer?We have vehicles that seat 14 to 56 passengers.
Does H & L Charter have on call 24 hour service?Yes, you can speak to one of our dispatchers 24/7 at 909-208-0761.
How can I check H & L Charter’s safety rating?https://ai.fmcsa.dot.gov/SMS/Carrier/282191/Overview.aspx
The link above will take you to the Federal Motor Carrier’s Administration website and you can check any companies safety record by entering the company’s US DOT number. H & L Charter’s US DOT # is 282191.
Can I get a copy of your insurance?Yes, of course you can! We can also have your organization named as additional insured while riding in our vehicles.
What are the Driver’s Hours of Service (DOHS) rules?Driver may be on duty for a total of 15 hours – this includes the pre & post trip safety check, travel time to/from the pick-up location, fueling and cleaning of the bus.
Driver may drive for a total of 10 hours.
Driver must have a minimum of 8 hours off duty before they can start their next shift.
May I request a certain driver?Yes, of course you may! Please advise your friendly client specialist!
Are we allowed to have to food/drinks on the bus?Yes, you may bring food and beverages aboard. We ask that you refrain from having any shelled products (peanuts, sunflower seeds, etc) and no glass bottles or containers of any kind.
H & L Charter reserves the right to charge a cleaning fee.