Frequently Asked Questions

We are usually asked:



How do I book a charter?

Call Us! – 909-466-3984 or 760-517-9052
Email Us! – info@hlcharter.com
Click Quote Request



What is the payment policy?

A deposit of $200.00 per bus or 10% of the service, whichever is greater, is payable within 14 days of reservation date
The balance is due 21 days prior to service date



What is the cancellation policy?

22 or more days prior to departure, full refund
21-10 days prior to service date = $200.00 per vehicle, per day
9-4 days prior to service date = 50% of the price per vehicle, per day
Within 72 hours of service date = Full price of service per vehicle



What kind of payments do we accept?

We accept cash, checks (must be paid in full 21 days prior to departure), money orders, or credit cards (Visa, Master Card, American Express).



How much does it cost?

This varies by request. It depends of length of charter, mileage, size of vehicle, etc. Get a quote now for your trip by clicking here.



Are driver gratuities included in the price?

No, the driver’s gratuity is not included in your price unless you ask for it to be included. We can add the gratuity to your confirmation as a line item or you can give it to the driver directly.



What is the driver’s recommended gratuity amount?

We recommend 10-15% depending on the service you receive.
Please consider additional gratuity if the driver is handling your luggage.



What size vehicles do you offer?

We have vehicles that seat 14 to 56 passengers.



Does H & L Charter have on call 24 hour service?

Yes, you can speak to one of our dispatchers 24/7 at 909-208-0761.



How can I check H & L Charter’s safety rating?

https://ai.fmcsa.dot.gov/SMS/Carrier/282191/Overview.aspx
The link above will take you to the Federal Motor Carrier’s Administration website and you can check any companies safety record by entering the company’s US DOT number. H & L Charter’s US DOT # is 282191.



Can I get a copy of your insurance?

Yes, of course you can! We can also have your organization named as additional insured while riding in our vehicles.



What are the Driver’s Hours of Service (DOHS) rules?

Driver may be on duty for a total of 15 hours – this includes the pre & post trip safety check, travel time to/from the pick-up location, fueling and cleaning of the bus.
Driver may drive for a total of 10 hours.
Driver must have a minimum of 8 hours off duty before they can start their next shift.



May I request a certain driver?

Yes, of course you may! Please advise your friendly client specialist!



Are we allowed to have to food/drinks on the bus?

Yes, you may bring food and beverages aboard. We ask that you refrain from having any shelled products (peanuts, sunflower seeds, etc) and no glass bottles or containers of any kind.
H & L Charter reserves the right to charge a cleaning fee.



Are we allowed to have alcohol on the bus?

Yes, you may have alcohol on the bus. To comply with all California laws regarding alcohol and its consumption on board, clients will need to review and sign various waiver forms. Please ask your client specialist for details.



Are passengers allowed to smoke on the bus?

Smoking of any kind (Tobacco/Marijuana) is not allowed on the bus, this includes e-cigarettes/vapes, etc.



Is there a place to store our luggage? How much luggage can each person bring?

Each bus has a designated luggage space. Each passenger should have no more than a mid-size piece of luggage and a small carry on. Luggage will be handled by the driver unless it exceeds the weight limit of 35lbs.



Are pets allowed on the bus?

Service companion animals are allowed on board the bus. Pets are not allowed.



Can we bring our own movies and music?

H & L Charter holds all necessary licenses for you to be able to play movies or music of your choice. H & L Charter does not provide any movies or music, please bring your own.



Are H & L Charter's drivers and buses SPAB (School Pupil Activity Bus) certified?

Yes, all of our drivers and buses have been certified. SPAB is a California mandated requirement for transporting students. Drivers are required to complete 35 hours of driving education initially and 10 hours annually thereafter. It also includes fingerprints and background checks by the FBI and DOJ. Vehicles are inspected every 3,000 miles by qualified shop personnel and annually by the CHP.



What kind of training does H & L Charter offer to its drivers?

Equipment Familiarization, Mountain Training, SPAB Education, Green Certification, Client Satisfaction, CPR/First Aid, Company Policy and Procedure, DOHS, Behind The Wheel, etc.



Can we leave personal items on the bus?

You may leave your personal belongings on board, however, H & L Charter is not responsible for any loss or theft.



Didn’t find the answer?

Our friendly sales staff is standing by to answer any other questions you may have about H & L Charter. We would love to hear from you. Please call or fill out the form below and a team member will be in touch with you as soon as possible.

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