Hi! Just wanted to give a little feedback. Dennis our driver is just so great. He's always very professional everytime we request him. He drives so safe and after two years + of being a great and safe professional driver, I think this man deserves much recognition. He has a great attitude as well and being professional which is very hard to find. In my mind I'll never forget Dennis the driver being so patient and kind no matter what. He's a trooper as well as being a great person to hold my life in his hands. I hope you see this and realise that this man really deserves any greatness going towards him . He really had a huge impact on my and everyone's night being a great driver for us for years and having such a great vibe with us and letting us know that we are safe, explaining safety precautions multiple tmes and really just making us feel comfortAble and worry free on our way there and home! Thank you Dennis and the company that recognised his potential of being a great man and a great driver! Better than any driver I know! I will recommend your company as long as Dennis is working and working his way up. My grattitude and life goes to this great man.
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Jessica
The driver Harold Hills was very professional, great, and friendly as usual, he completed the safety speech, and was very helpful  and friendly to our guest. the equipment was clean as usual. We were very comfortable, everything was working properly.
We are looking foward to our next weekend trip, thank you for all you do for us.
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Bettina
Every thing was nice and the bus driver Henderson, is very nice. Every one Love him.
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Vera
Thank You so much ! Everything went great, and our Driver was Awesome !!! I appreciate the great service as always !
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Kenny
We recently used your services for our first time at our 63rd Annual California RV Show at the LA Fairplex in Pomona.  Your services were excellent and your drivers were more  than accommodating.    We were the "newbies" at this and you helped us through.    We would use your services again in a heartbeat!   Thank you!!
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Tom
Thank you once again for helping book our charter bus request. The driver was awesome and providing great service. I look forward to our next trip with H & L. Thank you.
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Elizabeth
Thank you so much! We absolutely LOVED Jamie! She was such a professional and a great driver!
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Shanndolyn, Loma Linda University Health
We have contracted H&L for so many years that I have forgotten how many years it has actually been. We keep coming back to H&L year-after-year for the same reasons: number one, the safety of our students, number 2, great customer service--starting with the office personnel and onto the professionalism of the drivers and number 3, we\'ve never had an issue with a bus breaking down. The fleet is impeccably clean and in tip top condition. Thank you H&L, we truly appreciate your service!!!
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Ernie, Claremont University
We received excellent service both on the trip from Yucaipa to LAX and then returning LAX to Yucaipa. The drivers were punctual, friendly and helpful. The buses were clean and comfortable. Thank you so much..
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Jean
I have just arrive home from a California tour with your driver and felt I must tell you what a top driver we had. Bernard Davis(Big Fella) was everything a tour party could ever wish for. His driving was smooth as silk he was put to the test many times from a very demanding tour manager and came though with flying colours. And carrying the burden of the death of his mother from the start of the trip by himself shows what a true professional he is. Two very satisfied travellers Jack and Margaret Richardson WELL DONE big man.
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Jack Richardson
This was our 4th annual trip to the Del Mar horse races and we have used H & L Charter all four years. When it comes time to start planning the trip in May I wouldn’t think of using another charter company. Seana has been my contact in your office and she provides excellent customer service. Judy has been our driver for all 4 years and she has always been on time, helpful, and courteous to all who attend in our group. We were sad to hear she was retiring and won’t be with us going forward. H & L Charter handles every detail in a professional manner and we will continue to use your company in the years ahead.Corky
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Corky

Thank you for everything! Every interaction I had was courteous, knowledgeable, and professional. The driver was approachable and talented. The actual bus itself was clean and comfortable and well-maintained. I have the opportunity,  from time to time, to put together events that require transportation. I plan to never call another company again ... you've earned our business and respect!

Please don't hesitate to let me know if you ever need anything.

Sincerely, Sean

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Sean
Seana,Thank you for a wonderful experience with your company and your staff. Here is our service evaluation:
  1. Did we show up on time? – Yes. Although when we were leaving Thousand Pines, the buses got a little turned around and were on time but at the wrong campsite. This took about 30 minutes before we actually saw the bus and they were directed by the camp staff to the correct site.
  2. Were the driver(s) friendly and professional? – Yes, we loved the drivers and they were very accommodating and polite.
  3. Did they complete a safety speech or play the safety DVD? – A speech was given but no DVD was played.
  4. Was the equipment as expected? Clean? Comfortable? Working properly? – Yes, the bus capacity was just right (we had a personal vehicle that took four people that were overflow) and very comfortable for our students and counselors. It was clean and the students were excited to ride on a bigger bus.
Additional Comments: The drivers were very helpful and the storage space was sufficient for our needs. As long as the prices are competitive with the other bus (yellow bus) companies that we have had in the past, we will definitely consider H&L a favorable partner!Thank you for a great experience! Have a wonderful day!daniel mattson
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Daniel Mattson
Hi Seana I just want to say that our turnaround on June 27,2015 was great everything was good our driver Jennifer was excellent we left on time and had no problems she gave us the safety rules and had no problems I would highly recommend H&L to anyone everyone was impressed with her driving and the staff at H&L are great friendly and helpful looking forward to my next turnaround ????
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Terry Rivas
Trina, Just want to thank you again for another great trip with H & L Charter. Booking with your team is easy, no matter who answers the phone I can get the help I need. Trina has always been there to help decide what will work best for our group. We have changed drop times and meal stops almost every trip and your team always adjusts and delivers on time. H & L is ALWAYS on time with knowledgeable and courteous drivers. Thank you for your dependability and professional service. Northpoint Church
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Carolee Jefferson
Good afternoon Jodi,I hope that you are doing well.I really want to write you all I am amaze about your company and Dennis Marsh ! JThank you so much for taking good care of us and our clients. Dennis made the trip J The school principal of my group was a part time firefighter, so can you imagine how much they had fun together.Dennis took good care of the kids and the teachers and he’s very generous of his knowledge. There’s never problem with him, always solutions !!!!! JSincerely I really want to thank you for making this trip unforgettable for our client (Juvenat Notre-Dame) and for me JI will not be at SYTA this year so I will not have the chance to thank you in person :)Thanks to you and to your precious Dennis !!!!Take care xxx
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Caroline
Hello Trina,This is a short note to THANK YOU so much for the fabulous drivers for the San Bernardino trip.Danny Jones and Bernard Davis are superb and really made this a wonderful experience for our Gear Up students.  As you know, for many of these students, this trip is the first experience away from home.  Boarding a beautiful motorcoach, having wonderful drivers, staying in nice places, and having a first-hand college experience, can make all the difference in how they perceive their futures.  These drivers are kind, professional and make safety a priority.Thank you so much!Trina, I look forward to working with you in the future and please put Mr. Jones and Mr. Davis on a permanent request list for Hawthorne Tours.All the best,Helen 
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Helen @ Hawthorne Tours
Thank you so much. Our trip to San Diego was a huge success, mostly because of Sandy. Not only did she do a great job of getting us there safely, she made sure we were comfortable. Sandy has a warm and friendly personality which draws people in. We will definitely use H&L again and of course we want Sandy !
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Laurie S
My name is Janie Holloway and just completed the San Bernardino student tour to San Francisco area with these two gentlemen.
Bernard was my driver and he is one of the most professional driver's I have ever worked with.He is more than prompt, flexible, and kept our coach very clean (including windows). He was well spoken, calm and would do anything one would ask and without complaint.
Danny, with other guide was as well friendly, prompt, attended to his tasks and would do anything that was asked.
These two gentlemen work well together and are complimentary of each other. They were both always dressed as the professionals you would want. How fortunate you are to have these men with your company. Hope that you pass forward this information to these men as I do not have their emails.
I spoke with my company owner and told Helen to please request these gentlemen on future trips as well as I will call and request them personally.
Appreciate your help.
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Janie Holloway
Good Morning Jodi,I wanted to let you know Sandy did a wonderful job driving us on June 25, and the 30th  , both trip consisted going up the mountain and she drove excellent thank you so much.Thank You,  Irene Hernandez
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Irene Hernandez

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